Webtree Authoring was initially hired by Hepscott Water Systems to oversee the companies move to new offices in 2004. At that time they had a basic peer to peer network with a few computers and no server.

After successfully overseeing the move, Webtree Authoring were asked to do an IT use audit of the business to identify any improvements that could be made to their use of technology. The main concerns were over accessibility to information for the staff, the generation of management reporting and the security of data, including backups. This identified options with both their hardware and software, leading to the installation and setup of a new server and additional PCs.

Having set up their hardware, attention turned to their software. They were using a basic database system setup by a local student, as part of his degree studies. This system was unwieldy and cumbersome and so the decision was taken to replace it. Over the next 12 months progressive development was undertaken to develop an upgraded office management system called Rocky. The system encompassed all areas of the business including:-

• Creating contracts
• Managing accounts
• Taking orders
• Stock control
• Job allocation
• Fault tracking and
• Management reporting

Ongoing development over the next 3 years resulted in the Rocky system becoming the cornerstone of the business, performing end to end management of their customers.

Over the four years that Webtree Authoring has supported Hepscott they have grown from a small regional business to one supplying services across the UK from several depots, with turnover well in excess of a million pounds a year.